Acceptable Use Policy

Last updated: 17 July 2026

Social Covered provides managed growth services, digital growth infrastructure and software platforms through Social Covered, SC Hub and associated products. This Acceptable Use Policy explains the standards expected when accessing or using our website, customer portals and services. It forms part of our Terms & Conditions and is intended to help protect all customers, partners and the integrity of the platform. By accessing or using the Platform, you agree to comply with this policy.

1. Permitted Use

You may use the Platform for lawful business purposes including:

  • Managing content creation, approvals, and distribution through SC Hub.
  • Connecting authorised social media and business accounts via OAuth.
  • Submitting service requests, reviewing deliverables, and providing feedback.
  • Using AI features (Sarah) for growth recommendations and strategic planning.
  • Accessing analytics, credit management, and portal account features.
  • Managing subscriptions, plans and billing information.
  • Collaborating with team members and managing workspace permissions.
  • Accessing Marketplace services and managing Digital Workforce services.
  • Using integrated business tools and connected platform features.
  • Interacting with Sarah and reviewing commercial recommendations and strategic guidance.

2. Prohibited Activities

You must not engage in any of the following prohibited activities:

  • Using the Platform to create, store, or distribute unlawful, defamatory, infringing, fraudulent, or harmful content.
  • Uploading content that infringes the intellectual property rights, privacy rights, or confidentiality of any third party.
  • Attempting to gain unauthorised access to any part of the Platform, other users' accounts, or our systems and infrastructure.
  • Using the Platform to send spam, unsolicited communications, or malicious content.
  • Misusing OAuth authorisations to access data, accounts, or permissions you are not entitled to.
  • Introducing malware, viruses, or any other malicious code to the Platform.
  • Reselling, sublicensing, or redistributing access to SC Hub or Platform features without written permission from Social Covered.
  • Using the Platform in a manner that could damage, disrupt, overload, or impair service availability or infrastructure.
  • Using the Platform to violate any applicable law, regulation, or third-party platform terms of service (including Facebook, Instagram, Google, and other connected platforms).
  • Attempting to reverse engineer, decompile, or disassemble any part of the Platform.
  • Using automated scripts, bots, or scrapers to access the Platform in a manner that places undue load on infrastructure, except where explicitly authorised.
  • Attempting to interfere with platform security controls, access controls or authentication mechanisms.
  • Attempting to extract, scrape or harvest customer or platform data without authorisation.
  • Using SC Hub, customer content or platform outputs to train external AI systems or models without written permission from Social Covered.
  • Attempting to circumvent subscription limits, feature restrictions, credit allocations or access controls.
  • Impersonating another individual, organisation or authorised user, or misrepresenting your affiliation with any person or entity.

Responsible Use of AI

Where Sarah or other AI-assisted features are used within SC Hub, customers remain responsible for reviewing and approving any recommendations, content or outputs generated with AI assistance before implementation or publication. AI features are intended to support decision-making and do not replace customer oversight or approval.

3. Content Standards

You are responsible for all content you submit, approve, or publish through the Platform. You must ensure that:

  • Content is accurate, lawful, and not misleading.
  • You have the necessary rights, licences, and permissions for all content you provide or approve.
  • Content does not infringe any third-party intellectual property rights.
  • Content does not contain personal data of third parties unless you have a lawful basis to process it.
  • Content does not promote discrimination, hate speech, harassment, or harm against any individual or group.
  • You are responsible for ensuring any claims made within content submitted for publication comply with applicable advertising standards, consumer protection legislation and industry-specific regulations relevant to your business.

4. Account Security

You are responsible for maintaining the security of your portal account. You must:

  • Use a strong, unique password for your SC Hub account.
  • Not share your account credentials with unauthorised individuals.
  • Promptly review and manage team member access within your portal.
  • Notify Social Covered immediately if you suspect unauthorised access or a security breach.
  • Use Facebook Login or Google Login only for your own account; you must not use another person's social login.
  • Promptly remove access for former employees, contractors, or other users who no longer require access to your portal or connected accounts.

5. Connected Platform Compliance

When you connect social media accounts to Social Covered, you must comply with the terms of service, community standards, and platform policies of each connected platform, including but not limited to:

  • Meta (Facebook and Instagram) Platform Terms and Community Standards
  • Google API Services User Data Policy and Google Terms of Service
  • LinkedIn, TikTok, Pinterest, or any other platform you connect

Social Covered is not responsible for actions taken by third-party platforms, including account restrictions, content removals, or policy enforcement decisions. Violations of third-party platform policies may result in disconnection of the affected integration and potential suspension of your SC Hub account. Social Covered may temporarily suspend an integration where continued access could place customer accounts, connected platforms or the wider platform at risk.

6. Enforcement

Social Covered reserves the right to take action if we believe you have violated this Acceptable Use Policy. Actions may include:

  • Removal of prohibited content from the Platform.
  • Suspension or termination of your account and portal access.
  • Revocation of OAuth authorisations and connected platform access.
  • Reporting violations to law enforcement or regulatory authorities where required by law.

Where practical, we will normally attempt to notify customers before permanent enforcement action is taken, unless immediate action is required to protect customers, the platform or comply with legal obligations. We may suspend access immediately where we believe there is an imminent risk of harm, fraud, or legal violation.

7. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy — whether by another user or a third party — please report it to support@socialcovered.com. Include as much detail as possible. We will investigate all reports and take appropriate action. We treat all reports confidentially where reasonably possible.

8. Policy Updates

We may update this Acceptable Use Policy from time to time to reflect changes in technology, legislation, security practices or our services. Continued use of the Platform following publication of an updated policy constitutes acceptance of the revised version.

9. Contact

For questions about this Acceptable Use Policy, please contact:

Social Covered Ltd

Email: support@socialcovered.com

Website: https://socialcovered.com