Billing & Subscription Policy

Last updated: 17 July 2026

Social Covered Ltd ("Social Covered", "we", "our" or "us") provides managed growth services, digital growth infrastructure and software platforms through recurring subscriptions and project-based services. This Billing & Subscription Policy explains how subscriptions, payments, credits, renewals and billing are managed across Social Covered and SC Hub. This policy forms part of our Terms & Conditions and should be read alongside our Refund Policy.

1. Subscription Plans

Social Covered offers the following subscription types:

  • Foundation Memberships — recurring monthly content plans (Egg, Chick, Farm, Ranch) billed monthly or annually.
  • Growth Departments — recurring monthly specialist services added to your Growth Hub.
  • Growth Systems — recurring monthly or one-off platform extensions (Training Platform, Course Creation Module).
  • Growth Projects — one-off scoped engagements (Business Launch, Website Growth, Brand Evolution, etc.).
  • Digital Workforce — one-off digital asset production (Digital Ambassador, Digital Clone, Enterprise Digital Team).

Certain services or Marketplace offerings may be available only to customers with an active Foundation Membership where specified.

2. Billing Frequency

  • Monthly billing: Subscriptions are billed in advance on the same date each month. Your billing cycle starts on the date of your first payment.
  • Annual billing: You may choose to pay annually for a 20% discount. Annual plans are billed in advance for 12 months.
  • One-off services: Payment is due before production begins unless agreed otherwise in writing.

Where implementation work begins immediately following purchase, statutory cooling-off rights may be affected where permitted by applicable consumer legislation and with the customer's express agreement.

3. Multi-Currency Pricing

We support billing in multiple currencies based on your region:

  • United Kingdom: GBP (£)
  • United States: USD ($)
  • Canada: CAD ($)

Your billing currency is determined by your registered region. Prices are displayed in your local currency on the Pricing page and in your SC Hub portal. Prices displayed within SC Hub reflect the customer's registered billing region and applicable taxes where required.

4. Payment Methods

Payments are processed securely by Stripe, our payment provider. We accept major credit and debit cards. Payment details are securely tokenised by Stripe and Social Covered never has access to full payment card information. All card data is handled by Stripe in accordance with PCI-DSS standards. Failed payments may result in temporary suspension of services until resolved.

5. Automatic Renewal

  • Monthly and annual subscriptions renew automatically on the renewal date until cancelled.
  • You will be charged using the payment method on file at the time of renewal.
  • If a payment fails, we will attempt to retry the charge. If payment cannot be processed after multiple attempts, your subscription may be paused until payment is resolved.
  • You will receive an email confirmation before each annual renewal and a receipt after each successful payment.
  • Customers are responsible for maintaining valid payment information. Renewal notifications may vary depending on subscription type and applicable legislation.

6. Credits

Credits are the usage allocation included with your Foundation Membership for consuming services within SC Hub. Credits represent a service allocation rather than a stored monetary balance, have no cash value, and cannot normally be transferred between customer accounts unless expressly authorised by Social Covered.

  • Included credits: Each plan includes a monthly credit allocation that resets at the start of each billing period. Unused included credits do not roll over.
  • Top-up credits: You may purchase additional credits at any time. Top-up credits are consumed after your included monthly allocation is used.
  • Credit consumption: Credits are deducted from your Credit Wallet when a service request is submitted or progressed, based on the credit value assigned to each service type.
  • Non-refundable: Consumed credits are non-refundable. Unconsumed top-up credits may be refunded within 14 days of purchase.
  • Visibility: Your current credit balance, monthly allocation, and usage are visible in your Credit Wallet within SC Hub.
  • Pricing changes: Credit values assigned to services may change over time, but changes will not affect work already approved before those changes take effect.

7. Upgrades and Downgrades

  • You can upgrade or downgrade your Foundation Membership at any time through SC Hub or by contacting support.
  • Upgrades: Take effect immediately. You are charged a pro-rata amount for the remainder of the current billing period. Your credit allocation is adjusted to the new plan level.
  • Downgrades: Take effect at the start of your next billing period. You continue on your current plan until then.
  • Adding or removing Growth Departments, Systems, or Digital Workforce items takes effect immediately and is pro-rated for the current billing period.
  • Some services may require changes to onboarding, implementation or production scheduling before becoming fully available.

8. Cancellation

  • You can cancel your subscription at any time through SC Hub or by emailing support@socialcovered.com.
  • Cancellation takes effect at the end of your current billing period. You retain access to all services until that date.
  • Annual plans cancelled after the 14-day cooling-off period remain active until the end of the annual period. See our Refund Policy for details.
  • Cancellation prevents future renewals but does not cancel work already commissioned or remove payment obligations already incurred.

9. Price Changes

We may adjust pricing from time to time. Any price change affecting existing subscribers will be communicated at least 30 days before the change takes effect. The new price will apply from your next renewal date. If you do not agree with the price change, you may cancel your subscription before the renewal date.

10. Invoicing and Tax

  • VAT is applied to UK subscriptions where applicable and is shown on your invoice.
  • Sales tax is applied to US and Canadian subscriptions where required by local regulations.
  • Invoices are available in your SC Hub portal and are emailed to the registered account email after each successful payment.
  • If you require a custom billing arrangement (e.g. PO numbers, net terms), contact support@socialcovered.com before purchasing.
  • Customers are responsible for providing accurate billing information and notifying Social Covered of any changes to their billing details.

11. Failed Payments

If payment cannot be collected following reasonable retry attempts, Social Covered may suspend access to subscription services, pause production work or disable selected platform functionality until payment has been successfully received. Access will normally be restored promptly once the outstanding balance has been settled.

12. Promotional Pricing

Promotional offers, introductory pricing and discounted subscriptions apply only for the period stated at the time of purchase unless otherwise confirmed in writing. Standard pricing will apply upon renewal unless an alternative agreement has been made.

13. Contact

For billing enquiries, subscription changes, or invoice requests, please contact:

Social Covered Ltd — Billing

Email: support@socialcovered.com

Website: https://socialcovered.com