Privacy Policy

Social Covered Ltd ("Social Covered", "we", "our", or "us") provides managed growth services, digital growth infrastructure and software platforms through Social Covered, SC Hub and associated products.

This Privacy Policy explains how we collect, use, store, protect and process personal information when you interact with our website, customer portals, Growth Hub, marketplace services and related business operations.

We are committed to protecting your privacy and handling personal information responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and other applicable privacy legislation.

Social Covered Ltd acts as the Data Controller for the personal information described within this Privacy Policy.

1. Information We Collect

Account Information

When you create an SC Hub account we may collect:

• Full name
• Email address
• Company name
• Industry
• Business location
• User role and permissions
• Securely encrypted authentication credentials

Passwords are never stored in plain text and are protected using industry-standard one-way hashing.

Customer Content

To provide our services we may process information including:

• Project briefs
• Content requests
• Brand assets
• Product information
• Marketing materials
• Approval history
• Revision notes
• Campaign information
• Workflow records
• Uploaded documents and files

Communications

We may retain records of communications including:

• Contact form submissions
• Email correspondence
• Support conversations
• Strategy discussions
• Approval comments
• Meeting notes
• Voice conversation transcripts where supported voice features are used
• Customer service interactions

Usage Information

To improve SC Hub we collect limited usage information including:

• Pages visited
• Features used
• Device information
• Browser type
• Regional location
• Session activity
• Performance diagnostics
• Error reporting

Where possible this information is anonymised or pseudonymised.

Connected Platforms

Where you authorise Social Covered to connect with third-party services we may securely receive:

• OAuth authentication tokens
• Facebook Page information
• Instagram Business Account information
• Google account profile information
• Integration metadata
• Business account information you have authorised us to manage

We only access information necessary to provide the services you have requested.

Payment Information

Payments are securely processed by Stripe.

Social Covered never stores complete payment card details.

We retain billing information, invoices and transaction references solely for financial reporting, accounting and legal compliance.

2. SC Hub Accounts

SC Hub acts as the operational workspace for your Growth Operating System.

Your account may contain:

• Subscription information
• Assigned services
• Credit balances
• Team permissions
• Activity history
• Workflow information
• Business settings

Where you invite team members, access is controlled using role-based permissions.

3. Sarah

Sarah is Social Covered's Executive AI Growth Director and forms part of the Social Covered Growth Operating System.

Sarah assists customers by providing strategic recommendations, planning support, operational guidance and contextual business insights throughout SC Hub.

Sarah may analyse authorised information within your workspace, including subscription information, approved projects, growth activity and previous interactions, in order to provide more relevant recommendations and maintain continuity across conversations.

Sarah does not independently:

• publish customer content without approval
• authorise payments
• make contractual decisions
• modify customer subscriptions

Customer approval remains in control of operational decisions.

4. Authentication

Customers may access SC Hub using:

• Email and password
• Facebook Login (Meta OAuth)
• Google Login (Google OAuth)

When authenticating through Facebook or Google we typically receive your name and email address required to create or access your account.

We do not access personal social content, private messages, emails, contacts or documents unless you separately authorise an integration that requires it.

You may revoke access through your account settings or through the relevant provider at any time.

5. Cookies

We use cookies and similar technologies to provide essential website functionality, authentication, analytics and user preferences.

We do not use cookies for behavioural advertising.

Further information is available within our Cookie Policy.

6. How We Use Information

We use personal information to:

• Deliver our managed growth services
• Operate SC Hub
• Provide customer support
• Process subscriptions and payments
• Deliver marketplace services
• Publish approved customer content
• Operate authorised integrations
• Provide AI-powered recommendations through Sarah
• Improve platform performance
• Analyse service usage
• Maintain platform security
• Meet legal, regulatory and tax obligations

7. Legal Basis for Processing

Where applicable, we process personal information using one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Customer consent where required

Where processing relies on consent, you may withdraw that consent at any time.

8. Data Retention

We retain information only for as long as necessary to deliver our services and comply with legal obligations.

Typical retention periods include:

• Active customer accounts — while your account remains active and for a limited operational period afterwards.
• Financial records — up to seven years.
• OAuth tokens — until revoked or disconnected.
• Customer deliverables — during active services and for a limited operational period afterwards.
• Analytics data — anonymised information may be retained to improve the platform while identifiable analytics information is deleted in accordance with our retention policies.

You may request deletion of your personal information at any time, subject to legal obligations.

9. Your Privacy Rights

Depending upon your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict processing.
• Receive your information in a portable format.
• Object to certain processing activities.
• Withdraw consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority.

We aim to respond to verified requests within 30 days.

10. Third-Party Services

Where you connect Social Covered with platforms including Facebook, Instagram or Google, those services operate under their own privacy policies.

You remain responsible for reviewing the privacy practices of those providers.

You may revoke access at any time through the relevant platform settings.

11. Security

We implement industry-standard technical and organisational security measures including:

• Encryption in transit
• Encryption at rest where appropriate
• Secure authentication
• Role-based permissions
• Secure OAuth token storage
• Regular platform security reviews

Security controls continue to evolve as the platform develops.

12. International Data Transfers

Social Covered operates internationally.

Where information is transferred outside the UK or EEA, appropriate safeguards are implemented, including Standard Contractual Clauses or other recognised lawful transfer mechanisms where required.

13. Contact

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact our Privacy & Data Protection Team.

Social Covered Ltd

Email: support@socialcovered.com

Website: https://socialcovered.com