Refund Policy

Last updated: 17 July 2026

Social Covered Ltd ("Social Covered", "we", "our" or "us") aims to provide clear and transparent information about when refunds may be available for subscriptions, professional services, digital assets and credit purchases. This Refund Policy explains how refund requests are assessed and forms part of our Terms & Conditions. It should be read alongside our Billing & Subscription Policy.

1. Monthly Subscriptions

  • Monthly subscriptions (Egg, Chick, Farm, and Ranch plans) are billed in advance and are non-refundable for the current billing period once payment has been processed.
  • You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period. You will continue to have access to all services until the period ends.
  • If you cancel within 14 days of your first payment and have not consumed significant services, you may be eligible for a pro-rata refund for the unused portion of the billing period. Email support@socialcovered.com to request this. Significant services may include onboarding, strategy sessions, production work, content creation, account configuration or other work already undertaken on your behalf.
  • Refunds are issued to the original payment method within 10 business days of approval.

2. Annual Subscriptions

  • Annual subscriptions are billed in advance for 12 months and receive a 20% discount compared to monthly billing.
  • If you cancel an annual subscription within 14 days of payment, you may request a full refund, provided no significant services have been consumed.
  • After the 14-day cooling-off period, annual subscriptions may be cancelled for future renewal but are non-refundable for the remainder of the annual period. A pro-rata refund may be considered on a case-by-case basis where required by applicable law or where exceptional circumstances exist.

3. One-Off Services (Growth Projects)

  • One-off services include Growth Projects such as Business Launch, Website Growth, Brand Evolution, Business Growth Audit, Short-form Commercial, and Long-form Commercial.
  • Payment for one-off services is due before production begins unless agreed otherwise in writing.
  • If you cancel a one-off service before production has started, you may receive a full refund minus any non-refundable costs already incurred (e.g. third-party asset purchases or licensing).
  • Once production has commenced, one-off services are non-refundable. Once customer approval has been given to commence production, planning, design or development work, production will be deemed to have commenced. If work cannot be completed due to circumstances within our control, a pro-rata refund may be offered for the uncompleted portion.

4. Growth Departments and Growth Systems

  • Recurring Growth Departments and Growth Systems (e.g. SEO Department, Email Marketing Department, Training Platform) follow the same refund terms as monthly subscriptions.
  • One-off Growth Systems (e.g. Course Creation Module) follow the same refund terms as one-off services above.
  • If a department or system is deactivated mid-billing period, access continues until the end of the period and no refund is issued for the remaining time.
  • Any work completed before cancellation remains chargeable.

5. Digital Workforce

  • Digital Workforce items (Digital Ambassador, Digital Clone, Enterprise Digital Team) are one-off production engagements.
  • Refund terms are as per one-off services: full refund before production begins, non-refundable once production has commenced.
  • Due to the bespoke nature of Digital Workforce production, planning, recording, scripting, voice creation and asset production may each constitute commencement of production.

6. Credit Purchases

  • Top-up credit purchases are non-refundable once consumed against a service request.
  • Unconsumed top-up credits may be refunded within 14 days of purchase, provided they have not been applied to any service.
  • Credits included with your monthly or annual plan have no cash value and are non-refundable.
  • Credits are not redeemable for cash.
  • Promotional or complimentary credits issued by Social Covered have no monetary value and are not refundable.

7. How to Request a Refund

To request a refund, email support@socialcovered.com with:

  • Your full name and account email
  • The service or subscription you wish to refund
  • The date of purchase
  • The reason for the refund request

We will review your request and respond within 10 business days. Additional information may be requested where reasonably necessary to verify the request or investigate the circumstances.

8. Refund Processing

Approved refunds will normally be returned using the original payment method. Processing times may vary depending on your payment provider or financial institution. Social Covered is not responsible for delays caused by third-party payment providers after a refund has been issued.

9. Promotional Offers

Introductory pricing, promotional discounts and special commercial agreements do not alter the refund rights described in this policy unless expressly stated at the time of purchase or agreed in writing.

10. Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable UK, EU, or other jurisdictional consumer protection laws. If you believe your statutory rights have been breached, please contact us and we will work to resolve the matter.

11. Contact

For questions about refunds, please contact:

Social Covered Ltd

Email: support@socialcovered.com

Website: https://socialcovered.com